Terms of service

1. Who we are

These terms are between you and YS International Services L.L.C, a Limited Liability Company in Dubai, United Arab Emirates, with its office at Office G-01-02, Art Tower, Al Raffa, Bur Dubai, Dubai, United Arab Emirates. By engaging us you accept these terms.

2. What we do

We provide visa documentation support: eligibility checks, document checklists, form filling and review, cover letter and itinerary drafting, appointment booking, submission support and status follow-up, at the service level stated on your quote. We also issue air tickets and travel insurance on request.

3. What we do not do

We are not a government body, embassy, consulate, visa application centre or law firm, and we do not issue visas. We do not give legal advice. The consulate, embassy or immigration authority decides, and approval cannot be guaranteed. We do not arrange or lend funds, create documents that do not reflect the facts, or resell appointment slots.

4. Your responsibilities

• Give us complete and truthful information and genuine documents, and tell us about previous refusals, overstays or bans.
• Check the forms we prepare before they are submitted; you sign them and you are responsible for their contents.
• Attend appointments and interviews on time with the documents on your checklist.
• Do not book non-refundable travel before the decision unless you accept the risk.

5. Fees

Our service fee is quoted for the scope and level you choose. Government, embassy, visa-centre, biometrics, courier and insurance fees are set by third parties, are paid to them, and are shown as separate lines on every quote and invoice. They are not refunded by the authorities if an application is refused or withdrawn.

6. Payment

A 50% deposit of the service fee is payable on engagement, and the balance is payable on submission of the application. Government and third-party fees are payable in full before we pay them on your behalf.

7. Refunds

Refunds of our service fee are considered case by case and confirmed in writing before you engage us; the refund terms that apply to your case are stated on your quote.

8. Timelines

Processing times and appointment availability are set by the authorities and change without notice. Estimates we give are based on current experience and are not commitments.

9. Documents and passports

Physical passports are logged, receipted and stored locked as described in our privacy policy. We take reasonable care of documents in our custody. Our liability for loss or damage is limited to the cost of replacing the document.

10. Liability

To the extent permitted by UAE law, our total liability to you for any claim arising from a service is limited to the service fee you paid for that service. We are not liable for decisions of any authority, for delays caused by third parties, or for losses from travel booked before a decision.

11. Governing law

These terms are governed by the laws of the United Arab Emirates. The courts of Dubai have jurisdiction over any dispute.

12. Contact

Questions about these terms: [email protected], or +971 56 163 8848 on WhatsApp.